I purchased there Automotive theme two days ago, and was having some difficulties getting set up (I am new to webdesign, and WordPress so this probably caused most of the difficulties).
Their layout is beautiful, and simple to edit.
I used the automotive specific forums where Carlos was exceptionally helpful. Further, there support email was very responsive. They got me setup right away, no additional cost.
The response time was timely. – I even got a response at a little past 10:00pm!
They help you implement changes and customization seamlessly.